Frequently
Asked Questions:
Does
Georgia Laundry charge a delivery or membership fee?
No. You pay our listed prices.
There are no additional fees.
Where
do you pick up and drop off my clothes? You choose the
location you'd like our courteous drivers to service. It's
best if you choose a weather-sheltered location.
What
type of bag do I use to put my clothes in for pick-up?
At no charge we'll provide sturdy teal colored laundry bags.
If you do not have a Georgia Laundry bag, just leave your
dry cleaning in a plastic bag in your usual drop-off location.
Please be sure to mark "Dry Cleaning for Georgia Laundry"
on the bag in large letters. Your driver will pick it up
and leave a Georgia Laundry bag for your next order.
How
do I pay for your service? Your cleaning will be charged
to your credit card. You will receive a statement that documents
your charges.
How
will I know my scheduled drop-off and pick-up days?
Upon sign-up, you will receive via email a confirmation
of your start date. In addition, on our first visit our
driver will leave you a welcome kit which will include,
among other things, your scheduled drop-off and pick-up
days.
How
do I tell Georgia Laundry about a special request/issue
with my garments? Simply leave a detailed note in your
bag identifying the specific garment (including color, fabric
type and label if possible) along with your specific cleaning
instructions. You can also print a Special Instruction Form
too.
What
do I do if I have a problem with my order after I get my
clothes back? Contact a Georgia Laundry customer care
representative within 14 days by email at homedelivery@georgialaundry.com,
or via the Contact Us page. Please
include your name and address in your message.
My
office/apartment building is serviced by Georgia Laundry-
how do I start using your service? Signing up is easy
to do through your office or apartment building contact
person. They will give you a form to fill in and include
with your first order as well as a Georgia Laundry bag.